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What the Legal Framework Means for Your Account

Every account on on66 operates under a defined set of terms — covering how your data is held, how disputes are handled, and what rights you have when you contact us.

Account Terms Apply at RegistrationData Held Under Stated PolicyJurisdiction-Dependent AccessRight to Request Account ChangesContact Path for Legal Queries
on66 What the Legal Framework Means for Your Account
HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Rights

Our approach to your data and account security is laid out plainly in the terms — no buried clauses. Here is how each area works in practice, so you know exactly what to expect when you interact with on66.

Data Handling Your account data — name, contact details, payment method history — is stored only for as long as the terms require. We do not sell personal data to third parties, and access within our team is role-restricted.
Cookies and Tracking We use cookies to keep your session active and to remember your account preferences. You can adjust cookie permissions through your browser settings at any time without losing your account access.
Account Security Login is protected by OTP verification sent to your registered mobile number. If you notice an unrecognised session, report it via live chat immediately — we can freeze account activity while we investigate.
Requesting Changes To update personal details, request a data export, or ask for account closure, contact our support team with your account ID. Identity verification is required before any change is processed.
LEGAL CONTACT PATHS

How to Reach Us on a Legal or Policy Matter

If you have a question about your rights under our terms, want to request a data correction, or need to escalate a dispute, we have three contact paths open. Each one routes directly to a team that can action policy-related requests — not just general account help. Pick the channel that suits the urgency of your query.

Team online

Live Chat

Available from the account dashboard for real-time policy queries. Our team can pull your account record and walk through the specific term that applies to your situation.

Email Support

Send a written request to our support address for formal data-access or account-rights queries. We acknowledge receipt and aim to respond within the timeframe stated in our terms.

Account Help Centre

Our help centre lists the steps for common legal requests — including how to submit a data-correction form or escalate an unresolved dispute to the next review level.

Legal Questions We Hear Most Often

These are the questions that come through our support channels most often when it comes to legal rights, account policy, and data. If your question is not here, reach us via live chat from your account dashboard.

Access and account eligibility depend on local law in your specific jurisdiction. Where local law permits use of the platform, the same core terms apply. We do not maintain region-specific term sets within Malaysia.

Submit a data-access request through our email support channel, including your account ID and registered contact details. We will verify your identity before sending any account data, as stated in our retention policy.

Transaction records — including Touch 'n Go eWallet, Boost, and GrabPay deposit and withdrawal history — are retained for the period required under our terms. After that period, you may request deletion via email support.

Yes. Raise the dispute via live chat first; if unresolved, escalate in writing to our support email. Our terms set out the review timeline and what evidence is needed to progress a formal dispute.

Contact live chat immediately so we can review your session log and, if needed, freeze account activity while the investigation is open. Follow up by email to create a written record of the incident.

Request the change through live chat or email support with your account ID. Identity verification via OTP is required before any contact detail or linked payment method can be updated on your account.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.